Top 6 ways to fix Google Nest speaker stuck at 4 points

Google’s Nest speakers and displays are a great place to start if you’re looking to turn your house into a smart home. You can play your favorite songs, answer questions, and even control other smartphone devices and devices like lights and outlets. While a Nest speaker usually works as intended, sometimes problems can arise.

Google Nest stuck on 4 points

One of those issues is the infamous speaker sticking on 4 dots, where the part of the Nest speaker used for touch controls sticks on 4 white dots. If your Nest speaker is stuck in this state, it would mean that it is not responding to your voice commands. If you are having this problem for the first time or regularly, here are the best ways to fix your Google Nest speaker stuck at 4 points.

1. Unplug the speaker and plug it into a wall outlet

The classic solution to most problems – unplug and plug in again. Unplug your Nest speaker and let it stay that way for a while. After a few minutes, plug it back into the outlet, but this time make sure you plug it in directly without an extension cord or adapter plug.


Sometimes an extension cord may not work properly, which can result in less power being supplied to the Nest speaker. Another possible solution would be to make sure the Nest speaker is the only device plugged into the outlet. If you have multiple plugs, unplug all but the Nest speaker.

You can also verify that you’ve properly plugged the end of the power cord into the Nest speaker.

2. Use the original power adapter

If you use a third-party power cord because the original cord that came with the Nest speaker has stopped working or has been misplaced, you may experience problems with the speaker. It is therefore always advisable to use the original power supply unit supplied by the manufacturer.

3. Make sure your internet connection is working

The Google Nest speaker relies on a stable internet connection to function properly. Without a working internet connection, the narrator cannot communicate with Google’s servers to process your requests, resulting in the narrator being stuck at 4 points.

WLAN router

Check the Wi-Fi network connected to your speaker and see if it’s working properly on another device, especially after a power outage.

4. Unplug and plug the speaker back in 10 times to factory reset

There are several ways to factory reset a Google Nest speaker. However, if it’s not working properly and the touch controls aren’t working as intended, you’re left with an option that involves no action being taken on the speaker itself. That’s how it works.

Step 1: Plug your speaker into an outlet and let it stay that way for a while.

Step 2: Disconnect and reconnect the speaker 10 times in a row.

This will reset the speaker to factory settings. After switching it on, connect it to your smartphone via the Google Home app and set it up with your Google account.

5. Toggle the mute switch several times

This may sound like an odd proposition, but there have been some reports that it works for some Nest Mini users. There’s no harm in trying, right? The solution is simple. With your Google Nest speaker plugged into a power outlet, toggle the mute switch off and on repeatedly.

Google Nest stuck on 4 points

If that doesn’t work, disconnect and reconnect the speaker and try again. Some users have reported that after toggling the mute switch on and off multiple times, the speaker restarts and returns to normal. There is no specific number of times you have to toggle the switch. Just keep going until you see the speaker restart.

6. Reset the network settings on the Nest speaker

This is the final step if none of the above solutions work for you. Here’s how to hard reset your Google Nest speaker to revive it when it’s stuck at 4 points.

Step 1: Unplug the Nest speaker from the power outlet.

Step 2: Turn off the WiFi router your Nest speaker is connected to.

Step 3: Plug the Nest speaker back into the outlet and wait for it to boot up.

Step 4: Factory reset your Nest speaker using the steps mentioned in Solution 4.

Step 5: Open the Google Home app on your smartphone and you should be able to see the Nest speaker appear as a nearby device waiting to be set up.

set up a new device

Step 6: Tap on it to start the setup process. If prompted to connect to a Wi-Fi network, turn on your Wi-Fi router and select the network.

Step 7: Finish the setup by selecting the relevant options and your Nest speaker should be back to normal.

Some users have reported that they had to repeat this entire process twice as it didn’t seem to work the first time.

Bring your nest back to life

Having your Google Nest speaker offline might not be ideal if you rely on it to control other devices or if you’re just using it to play media. Following these steps should help you revive it from the infamous 4 point problems and get it back to normal. You can also check out how to clear your Google Assistant voice history on Nest speakers if you have privacy concerns.

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