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Stag party loses £1,500 on holiday after sudden EasyJet flight cancellation

A woman has spoken of her “terrible” experience at Manchester Airport after her bachelorette party plans were dashed thanks to EasyJet’s mass flight cancellation.

Rachel Webb arrived at the airport on the morning of May 20th to fly to Palma de Mallorca to enjoy her long awaited hen party with ten friends.

After checking in their luggage and passing through airport security with no problems, the group had enough free time to do some shopping, a rarity these days.

However, when Rachel searched the departures board for a gate number, she was shocked to find that her flight had been canceled without a word of warning from EasyJet or Manchester Airport.

Anna Zvereva/Wikimedia Commons

Recalling their ordeal Proper ManchesterRachel said there was no member of EasyJet’s customer service team in sight after the sudden flight cancellation.

She said she was eventually able to stop an airport worker, but he appeared “nervous” and “unsure” of how to handle the situation.

She explained: “He was very nervous and was trying to help. But to be honest he had no authority and no idea what was going on.”

Another staff member who was “rude and unhelpful” then told the women they needed to organize a new flight through the EasyJet app, which they were unable to do due to signal problems at the airport.

Rachel Webb/Facebook

The hen parties were then escorted from departure to arrival, where they were received with their checked luggage.

Rachel says they were forced to sit on the floor in the arrivals hall “in the way of arriving passengers” for over an hour before being put in touch with EasyJet’s customer services team.

Continue reading: Manchester Airport has been described as ‘hell on earth’, with long queues and wait times of up to four hours

However, they were not the bearers of good news. She explained: “Customer service said they couldn’t get us on a flight until Sunday evening, which would only give us one day of our holiday.

“We had already spent over £1,500 on pre-booked activities for Saturday and Sunday, all of which would have been missed on the alternative flight offered.”

Rachel Webb

Rachel claims her group were not offered any refreshments or vouchers for the money they lost on the activities, and customer service wasn’t even able to find her another vacation somewhere else.

While the women received a refund from Hays Travel, they lost over £1,000 in travel expenses and pre-booked events and activities.

The hen party ended up taking place in Blackpool.

Though Rachel and her chickens aren’t the only passengers who have lost their vacation lately; Yesterday, EasyJet canceled hundreds of last-minute flights thanks to IT problems.

Flights scheduled to depart between midday and 3pm yesterday, May 26, have been affected, including several departing from Manchester Airport.

EasyJet has been contacted for comment.

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