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The DGCA imposes a Rs 5 lakh ban on airline IndiGo for not allowing disabled children to board

The Directorate-General for Civil Aviation (DGCA), India’s top regulator of air travel, said Saturday May 28 that it has fined IndiGo Airlines Rs 5,000 for denying boarding to a disabled child at Ranchi Airport on May 7. May.

During its investigation, the DGCA found that the handling of the child by IndiGo’s ground staff was inadequate and made the situation worse. They found that more compassionate treatment would have calmed the nerves, calmed the child and prevented the need for the extreme step, which would have resulted in the passengers being denied boarding.

Penalty & revised regulations

In its official statement, the DGCA emphasized that exceptional circumstances deserve exceptional responses. However, airline staff failed to face up to the situation and failed to comply with the letter and spirit of civil aviation regulations during the proceedings.

Therefore, the relevant authority has decided to impose a fine of Rs 5,000 on the airline IndiGo, The Indian Express reported.

The regulator added that to prevent such situations in the future, it would revise its regulations and make it mandatory for airlines to obtain the airport doctor’s written opinion on a passenger’s medical condition before deciding to deny boarding. The new rules would also require written consultations with the aircraft captain to get his opinion on whether such a passenger should be allowed on board.

The child was denied carriage, according to Drew criticism

The ground crew’s refusal to take the child on board the plane on May 7 had drawn widespread criticism and prompted the aviation authority to launch an investigation. The DGCA had formed a three-man team on May 9 to investigate the matter, NDTV reported.

The incident came to light after Manisha Gupta, a fellow passenger on the Ranchi-Hyderabad flight, related it in a social media post. After the child was not allowed to board the plane, his parents also decided not to take the flight. The airlines said the boy was denied permission to board the plane as he was visibly panicked.

Important answers

Following the outrage, IndiGo CEO Ronojoy Dutta expressed his regret at the incident, stating that the airline’s staff made the best decision possible under difficult circumstances.

He said: “While it is of utmost importance to us to provide our customers with courteous and compassionate service, security guidelines forced airport staff to make a difficult decision as to whether this excitement would continue on board the aircraft.

Jyotiraditya Scindia, head of the civil aviation minister, said earlier that there was “zero tolerance for such behavior” and that “no human being should have to go through something like this”.

Also Read: IndiGo Employees Abusing Disabled Child Sparks Backlash; Aviation Minister Jyotiraditya Scindia assures “appropriate measures”.

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